PRIVACY POLICY

  1. IntroductionWelcome to Evensafe. This Privacy Policy explains how EVEN SAFE LTD (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from evensafe.co.uk (the “Site”). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  2. Who We Are (Data Controller): For the purposes of data protection laws, the data controller is: EVEN SAFE LTD144 Rochester Way, London, SE3 8AR, United Kingdom, Company Number: 16991799, Email: hello@evensafe.co.ukPhone: 0203 488 7088
  3. Information We CollectWe collect the following types of personal information to provide our services effectively:
  • Contact Information: Name, email address, phone number, and shipping/billing address.
  • Order Details: Information about products you purchase and payment confirmation (Note: We do not store full credit/debit card details directly; these are processed securely by our payment providers).
  • Device & Usage Data: Information such as your IP address, browser type, and how you interact with our Site (collected via cookies).
  • Customer Support Info: Any details you provide when contacting us for support or to book installation services.
  1. How We Use Your InformationWe use your data strictly to:
  • Process and fulfill your orders, including shipping and arranging professional installation.
  • Communicate with you regarding order updates, warranty information, or customer service queries.
  • Process payments securely and prevent fraud.
  • Improve our website functionality and services.
  • Comply with legal and accounting obligations (e.g., tax records).
  1. Sharing Your InformationWe do not sell your personal data. We may share your information with trusted third parties only when necessary to operate our business, such as:
  • Service Providers: Payment processors (e.g., Shopify Payments, Stripe), delivery couriers, and our professional installation teams.
  • Legal Compliance: If required by law, regulation, or to protect our rights and safety.
  1. CookiesWe use cookies to enhance your browsing experience, remember your preferences (like items in your cart), and analyze site traffic. You can control or disable cookies through your browser settings, though this may impact some website features.
  2. Data RetentionWe retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (such as completing your order and covering the warranty period) or as required by UK law (e.g., keeping tax records for 6 years).
  3. Your RightsUnder UK data protection law, you have the right to:
  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete information.
  • Request deletion of your data (subject to legal retention requirements).
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at hello@evensafe.co.uk.

  1. International TransfersIf we transfer any data outside the UK or EEA (e.g., to cloud servers hosted abroad), we ensure it is protected by appropriate safeguards, such as the UK International Data Transfer Agreement or adequacy decisions.
  2. Contact UsIf you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly:

EVEN SAFE LTD144 Rochester Way, London, SE3 8AR

    Email: hello@evensafe.co.uk

    Phone: 0203 488 7088